RE: Where is our shipment #63518?

Dear Customer,

I will contact the courier and tell them to hurry. Hopefully the shipment will be delivered latest by next week.

I am very sorry for the delay. Hopefully we can improve next time.

Solution
Keep the customer informed

The customer can follow the shipment in real time and will be automatically notified if something goes wrong.

Improve delivery estimates

Analyze bottlenecks in your logistics and use the data plan your logistics better and to give better estimates.

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Choose your interest

Project management

PackAware provides you realtime information about the location and environmental factors of your shipments. You can follow your shipments to make sure they are delivered in schedule from the factory to the end site and even detect potential damage to your shipments during the transportation. You can coordinate your projects more efficiently by reacting to surprising delays and suspected damage in realtime, minimizing the negative impact to your project schedule and cost. You might even be able to surpass your project's schedule and cost goals and unlock any potential lucrative bonuses in your contracts.

Use the realtime information to minimize the time-consuming troubleshooting via email, phone, and in your meetings. Instead, you can spend more time on what makes your job great.

By using PackAware to share information with your customers in realtime, you can improve customer satisfaction and make your business more competitive.

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Service and spare parts

PackAware enables you to follow the location and environmental conditions of your spare parts in realtime while they are stored in a warehouse. The collected information will help you form an overview of your spare parts and warehouses. Ensure the sufficient availability of spare parts near your customers and make sure that parts are stored in the right conditions. The realtime overview of your spare parts and warehouses will help you to increase the speed and cut the cost of your deliveries.

Use PackAware to track your spare part shipments to stay informed of surprising delays and potential damage to the parts during the transportation. Using the information you can react fast, and avoid costly service breaks caused by delayed, missing, or damaged shipments, and minimize the time-consuming troubleshooting.

Realtime information about the availability and location of spare parts makes it easy to plan maintenance optimally and helps to minimize any unnecessary downtime. Any harm caused by unexpected breakdown can be minimized because the availability of spare parts can be found out instantly. Using the realtime location of shipments to coordinate your service operations, the service crew can get straight to the job instead of wasting time waiting for parts to arrive.

Share information from your warehouses and deliveries with customers in realtime to improve your customer satisfaction and to make your business more competitive.

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Quality assurance and reclamations

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Internal logistics

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Sensitive or time critical cargo

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Supply chain management

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Asset management

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The right tools for the job

These are some of our top features.

Detect damage

The tracking device measures acceleration, temperature and humidity of your package. Collisions, harmful accelerations and vibrations can be detected using acceleration data. Extreme temperatures can be detected from the temperature data. Rain and water condensation damage can be detected from the humidity data.

By default, PackAware considers accelerations over 8 g, humidities over 60 % RH, temperatures under 5 °C and temperatures over 40 °C harmful and notifies you if those limits are exceeded. You can customize these settings further to better suit your business.

Find missing packages

Tracking devices use the best available positioning method automatically. When GPS signal is available you can see the location of a package with up to 10-meter accuracy. GSM cell tower location is used when GPS is not available to get a rough estimate of the location.

The position data can be used to find missing or stolen packages.

Improve delivery chain

Use the data and automatically generated notifications find out if your packages are often mishandled or delayed in specific parts of your delivery chain. With data as evidence, you have the required leverage to improve your delivery chain.

Schedule deliveries

Set target location and delivery date for each order.

PackAware will use the collected data to monitor the transport of the package and let you know if delivery has missed the target date.

Statistical data from deliveries can be used to detect bottlenecks in your delivery chain.

Monitor conditions

Some packages, such as industrial devices, bearings, medicine or foodstuff are sensitive to temperature and humidity.

Use the collected temperature and humidity data to learn about environments your cargo spends time in.